Meet your clients where they are.

The power of Microsoft Dynamics 365 - now on social media and everywhere digital

What it does for you.

01 Send and receive documents.
During the service call, documents can be sent to expedite service and cut out bureaucracy.
02 Workflow management.
Dynamic’s Flow tool works seamlessly with SimpleChat so you can set up business interactions easily to suit your specific company needs. And the ones you already set up? They are up and running for you in SimpleChat from the get-go.
03 Case management.
Dynamic’s power is in the way you can manage every incident with a client and solve it to perfection. Now, all these intuitive tools are available to you on new digital channels, empowering you to react with one coherent voice at all times.
04 Data management.
SimpleChat can make your CRM smarter, with an influx of data from every interaction, on every channel you operate.
05 Agent interface.
SimpleChat lets you give your clients the best of both worlds - automated responses when quick answers are required, human support when the feel of a human voice will make a difference. Your agents can use the chatbot as an additional tool so they cut their time with each client and give everyone quicker and better service.
06 Live agent and chatbot.
SimpleChat lets you give your clients the best of both worlds - automated responses when quick answers are required, human support when the feel of a human voice will make a difference. Your agents can use the chatbot as an additional tool so they cut their time with each client and give everyone quicker and better service.

Can I schedule an MRI?

Your last one was last April so I will schedule this one in three months.

Oh perfect, thanks.

Here’s a referral for blood tests and an explanation of the test.

Ok, thanks.

Our lab is open every day from 7:30 AM. You can just walk in.

Thanks for the great service!

I see you haven’t had your yearly checkup this year. Shall I schedule it?

Built for Microsoft Dynamics.

With plug and play installation.

This is no patch job, no coding that needs updating with every change. This software works seamlessly with Microsoft Dynamics to integrate all the new ways you are showing up to your public. One harmonious brain. One easy experience. Because our plug in is built for Dynamics, your new channels can benefit from every layer: case management, designated escalation mechanisms, SLA service agreements, drop and drag add ons – and more. Whatever tools you use in your CRM will be available to you in every channel you operate. SimpleChat was created by Microsoft President’s Club members, which means they are extremely proficient in everything Dynamics. So when it came time to update Dynamics to include new channels, there was no one better for the job.

Our President’s Club team works with every client to ensure that SimpleChat works optimally for you.

Business Processes Integration

With SimpleChat, you have access to all your Microsoft Dynamics 365 Power Platform tools on all digital and mobile channels. Use Flow and Workflow Manager to create elegant business processes and an optimum workflow. Use Power BI to display and analyze data and use Power Apps to create applications that support the business processes you created.

Data Integration

With SimpleChat, you spare the effort of integrating into the CRM. Because SimpleChat already lives inside it.

As soon as it is installed, SimpleChat knows everything in Dynamics, whether the data or knowledge was built in the CRM or originated from an interface of LOB systems. If any information is still missing, use Flow to create interfaces simply and effectively.

Work Order Management Integration

With SimpleChat, you can use all the advanced work order management tools that are built into Dynamics 365, such as queues, skills management and escalations. With these tools you can define the appropriate representative to each issue; define work sequences for text based channels, for example and define a dedicated representative by applying a skill for text based services. With SimpleChat, you can designate how many calls each text based representative can handle at a time, which also allows you to weigh an agent’s availability into the equation of how to assign the care of each client.

Case Order Integration

Organizations need to understand the full client story.

Dynamics 365 is built to mimic the way service is structured: it associates each point of contact to an individual client, as well as to the relevant case. This gives us a representative picture of each client – and each case handled. You can create a hierarchy of customer topics that are connected to a case, including touch points connected to each topic.

The future is here and it’s easy.

SimpleChat is your key to doing business in the digital age.
Sometimes, the only difference between being good and being great are the tools at your disposal. SimpleChat is the infrastructure that lets you provide an unparalleled customer experience, while simultaneously making it so easy for your representatives to do their job.

True Omni Channel

One brain. One brand. On every channel.
Extend the power of your CRM to every interaction on digital media.
The world has moved beyond multi channel. Yes, other tools allow you to interact with audiences on several online platforms. But we’re over that. Now you have omnichannel: one brain that manages all your interactions, on every channel, and gives you access to the information and tools you need. No interaction is missed, no mention is not logged into your bank, and every communication is empowered with all the tools available in Dynamics for an excellent customer experience.

One-click Digital Transformation

We mean it when we call it simple.
You will be up and running in no time.
It doesn’t have to be difficult to join the digital age. One click- and you are there.
The most complicated thing about this change is figuring out how you lived without it.
Codeless installation means that not only is it a quick plug in to connect all your digital channels to your CRM – but any further changes will be seamless. No need to write new code, figure out new patches or do anything. Just carry on serving your clients the best you know how.

Ready for the Digital Revolution

Further your business interests with data.
It pays to be ready for the next wave.
AI is only as useful as the data we provide. We need A LOT of data to accurately predict our clients’ needs. SimpleChat lets you manage all the data, from every user interaction, wherever it may take place. This invaluable information will feed your future services and set you up to provide next gen services to your clients.

Reduced Customer Care Costs

Cut costs while improving your service.
While most upgrades cost more, this one slashes your expenses: automate interactions, cut down customer service time and empower your agents to handle multiple communications. SimpleChat is the one tool that will streamline your business costs, while improving the results.

Improved Customer Experience

People will love how you treat them.
Your service will seamlessly integrate the warmth of a human agent and the swift research abilities of an automated AI powered chatbot – switching back and forth to best serve each caller. Faster resolution of issues, personalized service in every interaction. Who says good things cost more?

Your brand everywhere.

Delivering next level customer experience.

Every single digital channel turns into an opportunity to broadcast your brand and build customer relationships. They comment on Instagram? You know it on Facebook. And when they contact you, agents use their familiar interface to move seamlessly between live chat and chatbots, delivering unequalled service. Integrated seamlessly in your CRM, you have access to predictive offerings for services or products, case management and solution tools in every interaction with your public. The entire client history is at your fingertips wherever the interaction occurs – and your digital communications are logged for future reference and learning. True Omnichannel is here.

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