Go where your clients are.
And give them service that keeps them loyal
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Can I find out information about car rental?
Sure, you can even make your reservation.
Seriously? Amazing. So, I need a midsize car for next week.
Can I offer you a Chevrolet Cruze?
Yes, sounds good.
I need to pick it up in New York and drop off in Rhode Island. Will that be ok?

Automotive

Your business is about service. SimpleChat lets you provide it.

Consumers have choices, and they look for those choices on the internet and on social media. Now, you can meet them there with memorable service that’s immediate and accessible. SimpleChat plugged in to Microsoft Dynamics lets you identify clients whether they call your office or chat with you on facebook. With their history at your fingertips on one unified screen for all communication channels, you can provide service, suggest offers and take advantage of super smart chatbots that come up with solutions faster than any human.

Our Best Features

1
Customer 360
  • Connects all customer touch points to relevant customer entity in Dynamics
  • Displays all customer touch points on timeline
  • Manages customer conversation history
  • Maintains channel conversation history
  • Provides case management (connects relevant conversation to root case)
2
File Sharing
  • Allows file sharing from CSR (Customer Service Representative) to Customer and from customer to CSR
  • Supports most common file types including doc, images, video, PDF
  • (Content Disarm and Reconstruction)
3
SimpleChat BOT
  • Supports interactive chat response (ICR) using predefined questions and response tree
  • Open to codeless configuration of ICR tree via Dynamics GUI
  • Initiates predefined business scenario (created as Dynamics workflow) by BOT
  • Offers various BOT response formats (list, quick replies, carousel, free text)
  • Uses Dynamics synonyms to understand customer intent
  • Transfers between BOT to live assistance when necessary
  • Transfers between live assistance to BOT when more efficient
4
Channel Management
  • Supports diversion between channels (i.e. from webchat to SMS or from Facebook posts to Facebook messenger)
  • Connects conversations from different channels
  • Initiates outbound conversation by the brand through all supported channels
5
Customer Identification
  • Identifies customers via OTP
  • Identifies customers through personal questions
  • Supports all common file types (including: PDF, Office files, images, video, voice ….)
6
Location Based Services (using Dynamics)
  • Offers service to the customer base on his/her location
7
Work Management
  • Defines which CSR is best fit to handle customer conversation (according to skills, channel, CSR availability …) using dynamics quest and skills management
8
Work Hour Management
  • Defines brand’s work hours and enables live assistance accordingly
  • Adopts appropriate BOT response for work\non-work hours
  • Supplies CSR On\Off shift button
  • Provides CSR on break button
9
Electronic Form Integration
  • Opens E-form as part of chat flow
  • Documents a customer’s completed form in the corresponding Dynamics entity
  • Enables co-browsing between customer and CSR about the E-form via SimpleChat
10
Social Network Monitoring
  • Monitors Facebook wall and initiates a Dynamics service ticket if required
  • Checks posts tagged with the brand name and initiates a service ticket in Dynamics if required
  • Monitors comments to posts made by the brand and initiates a service ticket in Dynamics if needed

From Our Blog

In a Multi-Channel Era, How Do we Put The Client at the Center?

How to be client centered. Technology provides us with powerful tools to put our clients at the center – way before they have ever even made the first purchase. What can these tools do for your organization?


Read More

Jerusalem Municipal Services: A Case Study

Integration of the SimpleChat omni-channel support platform that enables organizations to provide service at any time, and any place. Using SimpleChat, support representatives get a 360-degree view of customer requests, regardless of the platform they arrived from.


Read More

How to ready your business for the future.

AI is offering businesses valuable opportunities to level up. What can you do today to prepare your company to take advantage?


Read More
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        Does your organization has crm or it intend to install in the future